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GUIDANCE

PERATURAN UMUM

  1. Pemesanan tiket hanya berlaku sampai satu jam setelah pesanan (place order ). Anda harus melakukan pembayaran dalam waktu satu jam setelah pesanan dilakukan. Jika tidak, pembelian dianggap dibatalkan.
  2. Jam operasional konfirmasi tiket dan dukungan teknis:
    Jumat, 16 April 2021 – Selasa, 28 April 2021 mulai pukul 09.30 s.d 17.30 WIB
    , 29 April 2021 mulai pukul 09.30 s.d 16.00 WIB.
  3. Jam tayang konser 19.30 s.d 24.00 WIB
  4. Tiket yang sudah dibeli tidak dapat ditukar atau dikembalikan dalam situasi dan kondisi apapun.
  5. Konfirmasi pemesanan tempat Anda melalui email kami di ticketing@theresonanz.com atau WhatsApp di +62 821 808 30003 dengan subjek Beat It dan Email Anda.
  6. Satu akun hanya untuk satu perangkat.
  7. Konser ini dapat ditonton melalui beragam perangkat seperti: Telpon genggam, Tablet, Laptop, Komputer dan Smart TV. Sangat disarankan untuk menggunakan Smart TV, PC dan laptop untuk tontonan yang lebih baik. Semua perangkat harus terhubung dengan internet aktif
  8. Penyelenggara tidak bertanggungjawab atas kondisi koneksi internet masing-masing pembeli.
  9. Apabila terjadi server down (server dikelola oleh pihak ketiga), Konser akan tetap diadakan dan pembeli tetap akan bisa menonton konsernya setelah server kembali bekerja.

GENERAL RULES

  1. Ticket reservations are only valid until one hour after order (place order). You must make payment within one hour after the order is placed. Otherwise, the purchase is considered canceled.
  2. Ticket confirmation and technical support operating hours:
    Friday, April 16th, 2021 – Wednesday, April 28th, 2021 from 09.30 am till 05.30 pm.
    Thursday, April 29th, 2021 from 09.30 am till 04.00 pm.
  3. Concert  time 07.30 pm till 12.00 am
  4. Tickets that have been purchased cannot be exchanged or returned under any circumstances.
  5. Confirm your reservation via email us at ticketing@theresonanz.com or WhatsApp at +62 821 808 30003 with the subject Beat It and your Email.
  6. One account only for one device.
  7. This concert can be watched through a variety of devices such as: Mobile Phones, Tablets, Laptops, Computers and Smart TVs. It is highly recommended to use Smart TV, PC and laptop for better viewing. All devices must be connected to the active internet
  8. The organizer is not responsible for the condition of the internet connection of each buyer.
  9. If the server goes down (the server is managed by a third party), the concert will still be held and buyers will still be able to watch the concert after the server returns to work.

MEMBUAT AKUN

  1. Wajib mempunyai akun di www.jcodigitalconcerthall.com.

    Dipersilakan untuk membuat akun sehari sebelumnya, sehingga pada hari H sudah tinggal login. Mohon dibuat username dan password dan harus diingat / dicatat untuk setiap kali login.

  2.  Dimohon untuk melengkapi billing detail.

CREATE ACCOUNT

  1. Must have an account at www.jcodigitalconcerthall.com.
    You are welcome to create an account the day before, so that on the day you just need to log in. Please create a username and password and it must be remembered / recorded for every login. 
  2. Please complete billing details.

CARA PEMESANAN TEMPAT

  1. Login sesuai username dan password yang telah didaftarkan sebelumnya di www.jcodigitalconcerthall.com di pojok kanan atas. 
  2. Klik : Get Ticket or Book now di Halaman ‘Home’
  3. Klik : Add to Cart 
  4. Klik : Proceed to Checkout
  5. Bagi yang sudah login dan sudah pernah mengisi, form akan sudah terisi secara otomatis* dan abaikan saja , dan langsung centang kotak: term & conditions
  6. Klik: Place Order
  7. Jika sudah berhasil silahkan hubungi nomer WA 082180830003 untuk melakukan konfirmasi pemesanan tempat dengan menyertakan alamat email yang dipakai saat login

HOW TO ORDER PLACE

  1. Login according to the username and password that was previously registered at www.jcodigitalconcerthall.com in the top right corner.
  2. Click: Get Ticket or Book now on the ‘Home’ Page
  3. Click: Add to Cart
  4. Click: Proceed to Checkout
  5. For those who have logged in and have already filled in, the form will be filled automatically * and just ignore it, and immediately check the box: term & conditions
  6. Click: Place Order
  7. If it is successful, please contact WA number 082180830003 to confirm your reservation by including the email address used when logging in

SUDAH PEMESANAN & MENDAPAT KONFIRMASI

  1. Login di www.jcodigitalconcerthall.com (pojok kanan atas)
  2. untuk tampilan PC / Notebook / Smart TV, klik : Now Playing (disamping Home ) atau untuk tampilan di HP/Ipad/Tab klik tanda garis tiga di sebelah pojok kanan atas
  3. Jika waktu konser sudah tiba namun video tidak muncul maka mohon halaman direfresh
  4. Klik tombol Play pada video untuk mulai tayangan.
  5. Untuk masuk ke Live Chat, silahkan masuk sebagai guest dan tulis nama.

ALREADY ORDERED & GET ORDER CONFIRMATION

  1. Login at www.jcodigitalconcerthall.com (top right corner)
  2. for PC / Notebook / Smart TV displays, click: Now Playing (next to Home) or for display on HP / Ipad / Tab click the three line mark next to the top right corner
  3. If the concert time has arrived but the video does not appear, please refresh the page
  4. Click the Play button on the video to start streaming.
  5. To enter Live Chat, please log in as guest and write your name.

LUPA PASSWORD

  1. Login di www.jcodigitalconcerthall.com (pojok kanan atas)
  2. Klik : Lost Your Password 
  3. Masukan email atau username yang digunakan
  4. Cek email dan klik link untuk reset password
  5. Masukan password yang baru dan mudah diingat

FORGOT PASSWORD

  1. Login at www.jcodigitalconcerthall.com (top right corner)
  2. Click: Lost Your Password
  3. Enter the email or username used
  4. Check your email and click the link to reset your password
  5. Enter a new and easy to remember password

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