GUIDANCE

PERATURAN UMUM

  1. Pemesanan tiket hanya berlaku sampai 1×24 jam setelah pesanan (place order). Anda harus melakukan pembayaran & konfirmasi pembayaran via WhatsApp atau Email dalam kurun waktu 1×24 jam setelah pesanan dilakukan. Jika tidak, maka pemesanan tiket dianggap batal.
  2. Jam operasional konfirmasi tiket dan dukungan teknis (selama tiket masih tersedia):

    SOIREE FRANCAISE

    • Sabtu, 16 September 2023 sampai dengan Jumat, 20 Oktober 2023 mulai pukul 09.30 s.d 17.30 WIB.
    • Sabtu, 21 Oktober 2023 mulai pukul 09.30 s.d 12.00 WIB.

    [Ticketing tutup setiap Hari Minggu & Hari Besar Nasional].

  3. Jam konser:

    SOIREE FRANCAISE

    • Sabtu, 21 Oktober 2023 Pukul 19.30 WIB.
  4. Tiket yang sudah dibeli tidak dapat ditukar atau dikembalikan dalam situasi dan kondisi apapun.
  5. Mohon membaca “Terms and conditions”.

GENERAL RULES

  1. Ticket reservations are only valid until 1×24 hours after order (place order). You must make payment & do confirmation payment via WhatsApp or Email within 1×24 hours after the order is placed. Otherwise, the order is considered cancelled.
  2. Ticket confirmation and technical support operating hours (as long as tickets are still available):

    SOIREE FRANCAISE

    • Saturday, September 16th 2023 till Friday, October 20th, 2023 from 09.30 am till 05.30 pm (GMT+7) Jakarta Time.
    • Saturday, October 21st, 2023 from 09.30 am till 12.00 pm (GMT+7) Jakarta Time.

    [Ticketing support is closed every Sunday and National Holiday].

  3. Concert time:

    SOIREE FRANCAISE

    • Saturday, October 21st, 2023 at 7.30 pm (GMT+7) Jakarta Time.
  4. Tickets are non-refundable in any condition.
  5. Please read the “Terms and Conditions“.
  6.  

 

MEMBUAT AKUN

  1. Wajib mempunyai akun di
    www.jcodigitalconcerthall.com.

    Dipersilahkan untuk membuat akun untuk melakukan pemesanan tiket.

  2.  Dimohon untuk melengkapi billing detail.

CREATE ACCOUNT

  1. Must have an account at
    www.jcodigitalconcerthall.com.
    You are welcome to create an account to order the tickets.
  2. Please complete billing details.

CARA PEMESANAN TIKET

  1. Login sesuai username (email) dan password yang telah didaftarkan sebelumnya di www.JCODigitalConcertHall.com di pojok kanan atas.
  2. Klik “Book Now“ di halaman “Home“.
  3. Pilih konser SOIREE FRANCAISE
  4. Pilih jenis tiket & nomor kursi yang diinginkan.
  5. Klik “Add to Cart“.
  6. Klik “Proceed to Checkout“.
  7. Bagi yang sudah login dan sudah pernah mengisi, form akan sudah terisi secara otomatis dan abaikan saja
  8. Pilihan metode pembayaran:
    • Direct transfer =transfer melalui teller bank/ATM/m-banking ke BCA 5240314161 a.n Yayasan The Resonanz Music S. (Mohon menyertakan
    angka 1 di akhir jumlah dana untuk memudahkan pengecekan).
    • QRIS = QRIS BCA, OVO, GOPAY, Shopeepay, DANA, dll
    • Online payment = Kartu Kredit
  9. Centang kotak “Terms and Conditions”.
  10. Klik “Place order”.
  11. Silahkan lakukan pembayaran dan melakukan konfirmasi pembayaran ke WhatsApp wa.me/+6282180830003 atau ticketing@theresonanz.com dengan email yang didaftarkan/nama pemesan/nomor order dan bukti pembayaran. Pelanggan yang tidak mengirimkan bukti bayar, tidak akan terkonfirmasi di data kami telah melakukan pembelian tiket.

HOW TO PURCHASE TICKET

  1. Login according to the username and password that was previously registered at www.JCODigitalConcertHall.com on the top right corner
  2. Click “Book Now” in “Home” page.
  3. Choose the concert SOIREE FRANCAISE
  4. Choose the tickets and preferred seat number.
  5. Click “Add to Cart”.
  6. Click “Proceed to Checkout”.
  7. For those who have logged in and have already filled in their profile, the form will be filled in automatically. Please kindly disregard and proceed to the next step.
  8. Choose the methode of payment:
    • Direct transfer =through bank teller/ATM/m-bangking to BCA 5240314161 with account name Yay The Resonanz Music S. (Please include and add the
    number 1 at the end of the amount for convenience fund checking    ).
    • QRIS = QRIS BCA, OVO, GOPAY, Shopeepay, DANA, etc.
    • Online payment = credit card
  9. Tick on the box for “Terms and Conditions”
  10. Click “Place Order”.
  11. Please do the payment and confirmation to WhatsApp wa.me/+6282180830003 or email to ticketing@theresonanz.com with mention the registered email/name/order number and proof of payment. Customers who do not send proof of payment will not be confirmed in our data for purchasing tickets.

LUPA PASSWORD

  1. Login di www.jcodigitalconcerthall.com (pojok kanan atas)
  2. Klik : Lost Your Password 
  3. Masukan email atau username yang digunakan
  4. Cek email dan klik link untuk reset password
  5. Masukan password yang baru dan mudah diingat

FORGOT PASSWORD

  1. Login at www.jcodigitalconcerthall.com (top right corner)
  2. Click: Lost Your Password
  3. Enter the email or username used
  4. Check your email and click the link to reset your password
  5. Enter a new and easy to remember password
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